Determining the real cost of purchasing (or subscribing to) implementing and maintaining a Customer Relationship Management (CRM) system is undoubtedly a challenge. Without proper analysis and detailed scoping documents and session the answer is “How long is a piece of string”.
When implementing a CRM most organizations approach it by looking at what features they need, whereas the first question should be “what do I need this system to do for the organization?”
When looking at functionality versus cost, look at essential vs desirable, difficulty to implement post setup and cost. For example, for a feature which is desirable and easy to add later but expensive it makes sense to run the CRM without it at the start to reduce the budget.
Some CRM systems require only basic setup and preparation before organizations can begin using them, while others require some to substantial customization before they can be implemented.
For your Bitrix24 Cloud implementation, we have setup basic implementation packages based on the functionality that you require. With this we are be able to provide a fixed estimate for project because the estimate will be based on the agreed-upon functional requirements document. Any subsequent changes not outlined in the FRD will require an updated FRD and may add costs.
For a complex implementation we will do a requirements and cost analysis to provide you with a more accurate cost estimate.
That’s why it’s important to give us as much information upfront as possible. You want the FRD to cover all the bases. Throughout the process, we strive to eliminate surprises. We offer a quality product and work with our customers to help them get what they need. Our customers know what they are going to receive, how much it will cost, and when the project will be completed.
We have setup two basic implementation packages that you can use to get your CRM system going.
- Johanika Pretorius